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Return Policy

Right of rescission

The right to rescind the contract shall not exist for contracts for the delivery of merchandise which is manufactured according to customer’s specifications or which is clearly tailored to personal requirements or which is not suitable for return shipment due to its nature.  If you are a business as defined by §14 of the German Civil Code (BGB) and are acting within your commercial or freelance activities when you accept this contract, there is no right to rescind the contract.

Notice of right of rescission

In the event that you are a consumer as defined by §13 of the German Civil Code, and thus making this purchase not within your commercial or freelance activities, you have a right to rescind this contract in accordance with the following provisions.

Right of rescission

You may rescind your contract in writing (e.g. letter, fax or email) within 14 days of receipt without giving further reason or by returning the goods before the deadline expires. The period begins upon receipt of this notification in text form, but not before the recipient receives the goods (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before we have fulfilled our obligation to provide said notice under Article 246 §2 and  §1(1) and (2) of the Introduction to the German Civil Code as our obligations under  §312g (1)(1) of the German Civil Code and Art. 246 §3 of the Introduction to the German Civil Code. Notice of rescission or return of the product in a timely manner constitutes meeting the deadline for exercising this right.  


The rescission must be sent to:

Skylugg.com

Inh. Giuseppe Cino

Bahnhofstrasse 56

66111 Saarbrücken

eMail:info@skylugg.com

Tel:+49 (0) 681 – 95 81 93 58

Fax:+49 (0) 681 – 95 81 83 67

 

 

 

Consequences of rescission:

If the right of rescission has been exercised in a timely manner, the products and payments and any benefits received (e.g. interest) shall be returned to the other party. If you cannot return the product in whole or in part or return it only in deteriorated condition, you must compensate for the loss of value. You will have to replace the value lost for the deteriorated condition if such deterioration has been caused by your handling the product in such a way that goes beyond an examination of its characteristics and functioning. The examination of characteristics and functioning refers to such testing and trying out of the goods that would be possible and customary in a retail store. 

Transportable items are to be returned at our risk. You shall bear the return shipping costs if the goods delivered were as ordered and if the price of the item being returned does not exceed €40;  for higher-priced items being returned, if the customer has not paid for them in whole or in part, the customer shall also bear the return shipping costs. In all other instances, there will be no return shipping costs for the customer. Items that cannot be shipped will be picked up at your location. All obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your notice of rescission or return the goods; it begins for us, when we receive the same.

End of the notice of right of rescission

The right to rescind the contract shall not exist for contracts for the delivery of merchandise which is manufactured according to customer’s specifications (such as t-shirts with your photo and name) or which is clearly tailored to personal requirements.

 

Please avoid damage and soiling of the merchandise. Please return the goods in their original packaging with all accessories and all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please provide a suitable package for adequate protection against damage during transport, to avoid claims for damage caused to faulty packaging.

 

Please send the goods as a prepaid return package back to us and retain the shipping receipt. We will be glad to pay you the return shipping costs in advance if we are responsible for them.

 

Please call us before returning your order at [+49 (0) 681 – 95 81 93 58] to obtain our authorisation. This will allow us to handle your return as efficiently as possible.

 

Please note that the modalities listed in paragraphs 2 to 4 above are not prerequisite for the effective exercise of the right of rescission.

 

You shall bear the return shipping costs if the goods delivered were as ordered and if the price of the item being returned does not exceed €40;  for higher-priced items being returned, if the customer has not paid for them in whole or in part, the customer shall also bear the return shipping costs unless the item delivered does not match that which was ordered.