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FAQ

If you have a question, you might find the answer here.

If you do not find the answer to your question here, please send an email to support@skylugg.com or use our contact form.



+ How do I order from skylugg.com?

To order, all we need from you is:

  • * a valid email address for order and shipment confirmations
  • * a shipping and billing address
  • * payment method

You can protect your account with a personal password and edit it at any time in the "My Account" area of our website.

+ What data format does my picture/photo have to be?

JPG PNG PDF

+ What resolution does my picture/photo have to be?

Your image requires a resolution of at least 1920x720 pixels in order to guarantee the best possible image reproduction.

If your image/photo does not have the required resolution, our system will show a warning message.

+ What photo/image content will not be accepted?

Skylugg.com reserves the right not to accept inappropriate images and text material for production.

+ What surface is printed?

The front will be printed as shown in the upload view.

+ Do I need to create a user account to place an order?

No, you do not need to create an account to order online from us. Of course, if you already have an account, it will make it easier for you to place your next order because your customer data will already be stored and you will come more quickly to your Skylugg.

+ I forgot my password. What should I do?

In this case, follow the instructions.

+ Can I take my skylugg on the aircraft cabin with me?

The general policy states that carry-on luggage should have a maximum length of 56 cm, a width of 45 cm and a depth of 25 cm. These dimensions include wheels, handles, side pockets etc.

Skylugg.com cannot be held responsible if an airline applies other standards than these generally recommended standards. Please check the regulations of the relevant airline before you travel.

 

MAXIMUM PERMITTED EXTERIOR DIMENSIONS AND WEIGHT IN ECONOMY CLASS

Airline Max. size Max. weight
Aer Lingus 56 x 45 x 25 cm 10 kg
Aeroflot 115 cm  10 kg
Aerolineas Argentinas 55 x 35 x 25 cm 5 kg 
Aeromexico 115 cm 10 kg 
Air Canada 55 x 40 x 23 cm 10 kg 
Air France 55 x 35 x 25 cm 12 kg 
Air New Zealand 56 x 36 x 23 cm 7 kg
Alitalia 55 x 25 x 35 cm 10 kg 
All Nippon Airways 115 cm 5 kg 
American Airlines 56 x 45 x 25 cm (max. 114 cm) 18 kg 
Austrian Airlines 55 x 40 x 23 cm 8 kg
Bmi 55 x 40 x 23 cm  
British Airways 56 x 45 x 25 cm  
Brussels Airlines 50 x 40 x 23 cm 8 kg 
Cathay Pacific 56 x 36 x 23 cm 7 kg 
Cebu Pacific 56 x 36 x 23 cm 7 kg 
China Airlines 56 x 36 x 23 cm 7 kg 
Continental 130 cm  
India and UK 114 cm 18 kg
Czech Airlines 56 x 45 x 25 cm (max. 115 cm) 12 kg 
Delta Airlines 56 x 36 x 23 cm 18 kg 
Easy Jet  55 x 40 x 20 cm  
Emirates 55 x 38 x 20 cm (max. 114 cm) 7 kg 
Finnair 56 x 45 x 25 cm 8 kg 
Iberia 55 x 40 x 20 cm 10 kg 
Japan Airlines 55 x 40 x 25 cm (max. 115 cm) 10 kg 
Jet Airways 115 cm 7 kg 
KLM 55 x 35 x 25 cm 12 kg
Korean Air 55 x 40 x 20 cm 12 kg 
LAN 55 x 25 x 35 cm 8 kg 
LOT 55 x 40 x 20 cm 6 kg 
Lufthansa 55 x 40 x 20 cm 8 kg 
Malaysia Airlines 56 x 36 x 23 cm 5 kg
Malev 55 x 40 x 20 cm 10 kg 
Martinair 40 x 25 x 50 cm 10 kg 
Mexicana 115 cm 10 kg 
Northwest Airlines 114 cm  
Olympic Airlines 56 x 36 x 23 cm 8 kg 
Philippine Airlines 115 cm 7 kg
Quantas 115 cm 7 kg 
Ryanair 55 x 40 x 20 cm 10 kg 
Scandinavian Airlines 23 x 40 x 55 cm (max. 115 cm) 8 kg 
Singapore Airlines 115 cm 7 kg 
Swiss International Airlines 55 x 40 x 20 cm 8 kg
TAM 55 x 40 x 20 cm 5 kg
Tap Air Portugal 55 x 40 x 20 cm 6 kg
Thai Airways 56 x 45 x 25 cm 7 kg
Transavia 55 x 35 x 25 cm 5 kg 
United Airlines 56 x 35 x 23 cm  

+ What is a TSA combination lock?

A TSA combination lock does not require a key to open. It can only be opened by employees of U.S. Transportation Security Administration with a special key to prevent a forcible opening of your bag during screening.

 

How the combination lock works

To set your own combination for all TSA combination locks by Skylugg, the same principle applies: Open the bag with the previously valid combination (factory default is 0-0-0), move the coding element (pin, flap, flip latch, etc.) on the side of the lock (push, release, tilt etc. ), turn the digits to your new combination, then restore the coding element back to the starting position before closing the suitcase!

All locks approved by the Transportation Security Administration carry this logo:

+ How do I decode my forgotten combination?

It takes about 20-30 minutes to try all 999 combinations, starting with 0-0-0. Just like counting:

0-0-1, 0-0-2... 0-1-0, 0-1-1, 0-1-2... 0-9-9, 1-0-0, 1-0-1... 9-9-9.

+ When will my order arrive?

Depending on the payment method, the delivery of an order can take between 3-7 working days.

Once your package has shipped, you will be notified by email.

+ Can I change the delivery address after my order has been shipped?

As long as your package has not yet left our facility, you can change your delivery address by sending us an email.

+ What payment methods does skylugg accept?

Advance Payment: You transfer the total amount of your order to our account. The goods ordered will be shipped after receipt of payment. The delivery time is usually 3-7 working days after receipt of payment.
PayPal: Depending on what you have specified in PayPal, your bank account or credit card will be charged. The delivery time is usually 3-7 working days after receipt of payment.
Credit Card: The delivery time is usually 3-7 working days after verification.
SOFORT Transfer: The delivery time is usually 3-7 working days after receipt of payment.

+ What credit cards are accepted?

We accept the following credit cards:

  • * Visa
  • * MasterCard

+ To what countries does skylugg ship and what are the shipping costs?

For orders within Germany, the shipping costs are €7.50.

For a list of the other countries we deliver to, please click here.

+ My question is not listed here. What should I do?

Please just head over to our contact page. There you can ask questions and we will respond within 24 hours.